At TRUEMARK SOLUTIONS, we are committed to ensuring your satisfaction with our services. Please read our refund policy carefully to understand your rights and our practices.

1. Eligibility for Refunds
Refunds are considered under the following conditions:

Services were not delivered as agreed upon in the service contract.
A cancellation request is submitted within the specified refund eligibility period.
There is evidence of a billing error or duplicate payment.
2. Non-Refundable Cases
Refunds will not be provided in the following cases:

Services have been fully delivered as outlined in the agreement.
Delays or issues caused by the client’s failure to provide necessary information or approvals.
Dissatisfaction due to reasons beyond our control, such as external factors or changes in client goals.
3. Refund Request Process
To request a refund:

Contact us at [Insert Email Address] with your order or contract details.
Provide a clear explanation of the issue and any supporting evidence.
Refund requests will be reviewed within [Insert Timeframe, e.g., 7-10 business days] of submission.
4. Refund Method
Approved refunds will be processed through the original payment method.
Refund processing times may vary depending on your payment provider and method.
5. Changes to Refund Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.